Thank you for visiting and shopping at coldstreamclear.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated based on your order’s pre-tax dollar amount. A flat rate of $30.00 is charged for shipping on orders below $250.00 and we offer free shipping when order subtotals exceed $250.00. This offer is valid throughout Canada. Excluding the following locations – PEI, & NWT (Shipping is not available).

Orders typically arrive within 5 business days but delivery delays can occasionally occur.

Available Shipping Destinations

www.coldstreamclear.com ships to addresses within Canada (Excluding the following locations – PEI, & NWT where shipping is not available.) only and cannot ship to P.O. Boxes

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.

Damages

www.coldstreamclear.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Canada.

Thanks for shopping at coldstreamclear.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.